Khaled Ziad Shahin
Park Coordinator
Profile summary
Results-oriented, collaborative, and performance-driven Family Entertainment Center(FEC) Operations, Retail Supervisor with 13+ years of experience in operational excellence, team leadership, training, sales, and customer service within the UAE. Proven track record in delivering exceptional guest satisfaction, optimizing operational routines, and strengthening team performance through training, motivation, and clear guidance. Skilled in inventory control, supplier coordination, health and safety compliance, POS operations, team scheduling, conflict resolution, and cost control in fast-paced, high-energy environments.
Key skills
Professional experience
• Manage day-to-day operations and team schedules to maximize visitor satisfaction and operational efficiency. • Develop and implement training programs for new and existing team members to align their performance with operational goals. • Handle guest complaints and resolve issues promptly and professionally to aid loyalty and retention. • Monitor inventory and supplier restocking for F&B and retail components; oversee related requisition processes. • Implement operational routines and track their adherence through daily checklists. • Provide data and operational reports to aid in decision-making and operational improvements. • Support health and safety compliance across all park operations.
- day operations and team schedules to maximize visitor satisfaction and operational efficiency.
- Develop and implement training programs for new and existing team members to align their performance with operational goals.
- Handle guest complaints and resolve issues promptly and professionally to aid loyalty and retention.
- Monitor inventory and supplier restocking for F&B and retail components; oversee related requisition processes.
- Implement operational routines and track their adherence through daily checklists.
• Managed B2B sales operations for car wash equipment and products in the GCC region. • Built strong relationships with industrial and commercial clients, acting as their main account manager. • Managed incoming and outgoing sales inquiries and meetings, demonstrating products and closing sales. • Implemented strategies to achieve and exceed sales targets on a consistent basis. • Managed product inventories and placed restocking orders with suppliers.
- Managed B2B sales operations for car wash equipment and products in the GCC region.
- Built strong relationships with industrial and commercial clients, acting as their main account manager.
- Managed incoming and outgoing sales inquiries and meetings, demonstrating products and closing sales.
- Implemented strategies to achieve and exceed sales targets on a consistent basis.
- Managed product inventories and placed restocking orders with suppliers.
• Managed games operations and customer satisfaction routines. • Controlled POS payments, game cards, and redemption processes. • Assisted in opening and closing routines and enforced health and safety standards. • Managed inventories and maintained equipment functionality. • Supported operational team with training and guidance.
- Managed games operations and customer satisfaction routines.
- Controlled POS payments, game cards, and redemption processes.
- Assisted in opening and closing routines and enforced health and safety standards.
- Managed inventories and maintained equipment functionality.
- Supported operational team with training and guidance.
• Managed retail and ticketing department, ensuring high service standards and operational discipline. • Handled team schedules and training routines for both new and existing team members. • Managed guest complaints and provided service recovery when needed. • Played a key role as Duty Manager, ensuring smooth park operations and compliance with health and safety regulations. • Controlled inventories and placed restocking requests.
- Managed retail and ticketing department, ensuring high service standards and operational discipline.
- Handled team schedules and training routines for both new and existing team members.
- Managed guest complaints and provided service recovery when needed.
- Played a key role as Duty Manager, ensuring smooth park operations and compliance with health and safety regulations.
- Controlled inventories and placed restocking requests.
• Managed team training, motivation, and performance reviews for sales supervisors and cashiers. • Controlled inventory, restocking, pricing, and promotions across multiple store locations. • Supported in-demand product placement and promotions for maximum sales. • Assisted in developing operational routines for efficiency and control.
- Managed team training, motivation, and performance reviews for sales supervisors and cashiers.
- Controlled inventory, restocking, pricing, and promotions across multiple store locations.
- Supported in
- demand product placement and promotions for maximum sales.
- Assisted in developing operational routines for efficiency and control.